Shipping policy

At Lucy Velle, we strive to deliver your favourite pieces to you as quickly and securely as possible. Below you will find our detailed shipping rates, processing times, and policies.

1. Shipping Rates (Domestic - US Only)

We offer standard and expedited shipping options for all domestic orders within the United States based on your order value.

Shipping Method Order Value Shipping Fee
Standard Shipping $0.00 – $49.99 $12.00
Free Shipping $50.00 and above FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited $100.00 and above FREE

2. Order Processing Time

  • All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after your payment is successfully completed.

  • You will receive a shipment confirmation email with a tracking number once your package has been handed over to the carrier.

3. Shipping Restrictions

  • No APO/FPO/DPO Addresses: We do not ship to military bases, including APO, FPO, or DPO addresses.

  • Address Changes: Please ensure your shipping address is accurate at checkout. For security and processing efficiency, shipping addresses cannot be modified once an order has entered the processing stage.

4. Lost, Delayed, or Damaged Packages

Once your package is handed over to the carrier, Lucy Velle is not responsible for transit delays, packages marked as "delivered" but not received, or items lost/damaged in transit due to:

  • Weather conditions or natural disasters

  • Peak holiday volumes or carrier delays

  • Incorrect or incomplete address information provided at checkout

If your package is delayed, we recommend contacting the carrier directly with your tracking tracking number for assistance.

5. Contact Information

Our customer support team is happy to assist you with any questions. We will respond within 1–3 business days.

  • Email Support: contact@lucyvelle.com

  • Office Address: 11821 Cheshire St, Norwalk, CA 90650

    (Please note: This is an administrative office only. No order pickups or return packages are accepted at this location.)