Get In Touch

At Lucy Velle, we are dedicated to providing you with an exceptional shopping experience. Whether you have questions about our apparel, need assistance with your order, or simply want to share your feedback, we are here to help. 🤍

✉️ How to Reach Us

To ensure your inquiries are handled efficiently, please contact us via email. Our dedicated customer support team is available to assist you.

  • ✉️ Customer Support Email:contact@lucyvelle.com

  • 📍 Office Address: 11821 Cheshire St, Norwalk, CA 90650

    (⚠️ Please note: This location serves as our administrative office only. No order pickups, returns, or product exchanges are accepted at this physical address.)

🕒 Response Time & Guidelines

  • We process and respond to all inquiries within 1 to 3 business days. 🗓️

  • For inquiries regarding an existing order, please include your Order Number and the Full Name associated with the purchase in your email. This allows us to resolve your request as quickly as possible. 🛍️

Thank you for shopping with Lucy Velle. 🫶